In the “Holidays” section, you can view an overview of statutory holidays and manage additional holidays to be included in time calculations and ticket escalations.
The system includes data for statutory holidays in Germany and Austria through 2030.
You can use the “star” icon in the list to add any additional holidays on which your locations are closed and should therefore be excluded from SLA calculations for tickets.
You can then add the required holidays to individual calendars using the “Holiday Calendar” feature.
When creating a new holiday, you must enter the date, a name, an optionally a description in the free-text field specifying the country or region for which this holiday applies (for your own reference when later assigning a specific holiday calendar), as well as an optional description.
