The System Administration section contains all the settings options for customizing the system.
Only users with the Administrator role have access to all global settings in the system (user group “Administration – Full”). This role is also authorized to add or remove users and manage the system’s licensing.
By default, the Administrator role does not have permissions to perform other actions in the system (read-only access). If the administrator is also supposed to create and edit tickets, the administrator’s user account must also be assigned to the “Ticket User,” “Ticket Manager,” etc., groups. Any user can be granted administrator rights. However, it is not advisable to grant full administrator rights to all users, as this could lead to unauthorized changes to the system.
You can access these settings in the “Administration” shortcut section via the “System Administration” shortcut.
All currently available administrative settings are logically organized here in a chapter-based structure. Each setting option is represented by a tile. Behind each tile are various menus with configuration options. For a clearer overview, the individual chapters can be expanded or collapsed.
With new system releases, the layout and labels of the content may change, and new administration tiles may be added.
