In the system administration, all setting options for the individual parametrization of the system are summarized.
Only users with the Administrator role have access to all global settings options in the system ("Administration - Full" user group). The role is also authorized to add/remove users and manage the licensing of the system.
By default, the administrator role has no permissions for other processing in the system (read-only access). If the administrator is supposed to also enter and process tickets, the administrator's user must be assigned to the groups "Ticket user", "Ticket manager", etc. Every user can be given administrator rights. However, it does not make sense to give all users full administrator rights as well, because uncoordinated changes to the system could take place then.
These settings are accessed via a special menu.
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Note: The detailed descriptions of all administration functions are currently not yet included in this help, but are described directly in the system at the individual system administration functions. |
