In this web help, all contents and functions of the ticketing system are described and provided with helpful tips and background information.
This help is intended for users of the ticketing system who are either already active customers or who are currently learning about the product as part of a demo access.
The structure of this help is based on the main navigation in the system (see shortcut bar (application navigation)). In addition to general functional descriptions and information on how to operate the system, the differences between the individual basic user roles and their typical use cases are also discussed.
Are you missing certain descriptions, or do you have any questions? We are pleased to assist you also beyond this help.
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General notice: The application screenshots included in this help contain test data that may not have any useful purpose. Furthermore, some representations—such as icons or colors in the screenshots as well as some labels—may differ from your current system version. We update and extend the help regularly. |
