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The IT department can offer its range of services to end users in a structured manner in the form of standardized services within the framework of a service catalog. The advantage is that only tested IT products, IT processes, services or other functions are offered. This reduces the susceptibility to errors as well as the complexity of offering (and invoicing) such services.

 

The system supports different types of service catalogs. Items are offered in the IT store of the Self-Service Portal, which thus serve as a catalog. Likewise, standardized processes can be defined via the ticket template function and offered in the Self-Service Portal in the form of an additional, flexible catalog.

 

With the help of the "Service Orientation" function, services can be managed as a separate asset type in the asset management database. This can be used to create a service portfolio that can be made available to individual organizational units. These services can, in turn, be linked to a ticket template.