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Emails do not arrive or are not delivered after setup

Check points for common causes of errors:

When using POP3/IMAP:

•Is the port used on the mail server enabled so that the ticket system can access it?

•Have you specified the correctly named "Inbox"? This must exist on the mail server with the exact name specified.

•Be sure to check the specified user and password again for typing errors and, if in doubt, enter the data again.

When using Exchange Online:

•Have the necessary permissions been assigned in Azure and have they been set up correctly? In order for Exchange Online to allow access from the ticket system, the corresponding read and write permissions must be granted. Check your settings in the Azure portal under the application (Exchange Online) -> API Permissions. Please contact your internal administrator of your Azure environment.