The administrator can define up to three individual ticket types. These are based on the process and form structure of a standard ticket (like incident tickets). Process-specific additional fields can also be added via individual fields, if required, as with the other ticket types. The process name and ticket numbers (prefix and sequential number) can be defined individually.
The individual processes each have a standard icon in the ticket list.
Individual ticket types can be used, for example, for other required ticket processes that are processed separately from the IT tickets by special processing groups and are to be evaluated separately.
Examples are tickets for HR requests, facility management tickets, requests for other departments that want to organize themselves via a ticket system.
