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According to ITIL®, the system offers "all-in-one ticketing" with a differentiation of the individual ticket processes in regard to the respective "ticket type". The advantage is that all ticket processes can be displayed and processed in a common overview. This approach saves the user from constantly switching between different ticket lists and views. Another benefit is that all ticket types are based on the same basic form, so that the structure and processing of each process is possible in the same way. Depending on the ticket type, only specific manifestations of the contents with corresponding additional special fields and functions are available.