The navigation in the Self-Service Portal is designed for easy orientation and has structured elements that you can operate with one click.
You can access the various subject areas via the main navigation on the left. Within a topic area, different numbers of "tiles" are displayed, each corresponding to a function. Tiles can also be without further function and contain only information text. Besides the content, the display of images on the tiles as well as colors, size and arrangement can be customized by the administrator.
A search field is placed above the navigation and the functions. Here, content on tickets and knowledge base of the Self-Service Portal can be searched for a keyword.
To do this, simply enter the keyword(s) and activate the search by pressing Enter or Tab.
The search result is displayed in a list of tickets (own tickets) and knowledge base entries. By double-clicking, each entry can be opened, and its details can be read.
Two buttons are permanently displayed to the right of the search field:
•"Create Tickets": directly opens the form for creating a specific new ticket. The ticket type that is created with this can be defined by the administrator. If not specified. the default ticket type is "Incident".
•"My tickets": opens list of own tickets