The Self-Service Portal provides end users and customers with a central, clear, and intuitive way to access all the services that your service department offers.
End users can use the Self-Service Portal to request services, create tickets, search for entries in the knowledge database, and find self-help guides at any time after logging in, even outside the regular working hours of the service desk. The portal also offers a simple web store and catalog for ordering items and services.
Another advantage is that standardized requests are created correctly right away by the end user/customer, so that they can be handled directly by the right person.
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Note: The administrator can adapt the Self-Service Portal to the individual requirements or offerings of the service organization in terms of the functions provided, images displayed and colors. As a result, the appearance and the displayed content can look different for the end users. This chapter describes the delivery standard (incl. demo data) and the generally available standard functions. |
