Ticket Section: Planning

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Ticket Section: Planning

The ticket section for planning is only used for tickets of the type "Change" and "Release" and serves to summarize planning-relevant information.

 

The section has the following fields:

Total planned effort (h): Text field for recording planned effort for the implementation of the ticket

Total booked effort (h): Displays the total of all time entries booked on the ticket

Implementation from/to (mandatory field starting from state classification): Time period in which the implementation of the ticket is planned

Determine Release Contents (ticket type "Release" only): copies all affected assets and existing attachments from the assigned child tickets to the current ticket

 

These fields are purely for documentation or later evaluation of planning and have no direct dependencies on the planning of actual tasks or SLAs.

 

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