The problem ticket is used to summarize recurring or many incidents for a topic or a category. The problem ticket is used for the development of workarounds as well as for the analysis and elimination of the cause of the problem.
For the ITIL® process "Problem Management"—the process for problems—there is a separate view of the same name in the ticket list. This contains a filter that only displays tickets of the type "Problem" and that additionally shows the column "Category" to display problems grouped according to their category. Thus, a quick overview of frequencies in individual categories is provided. Furthermore, in the referenced information (expanding a ticket within the list), the information from the assigned incident tickets can additionally be seen directly (see below).
The problem ticket otherwise corresponds to the standard ticket form structure.
There is an additional ticket action "Assign assets from child tickets", which adds all assets of the assigned sub-tickets to the problem ticket.