<< Click to Display Table of Contents >> Navigation:  Standard Features > Ticketing > Ticketing Shortcut "All Tickets"

Via this shortcut, you switch to a tab with the ticket list. The filter shows all tickets that are not in the "Closed" state.

 

The default view used is "All tickets grouped". The view is grouped by ticket types and the sorting per group is descending and starts with the oldest tickets (creation date).