In the Shop area, the administrator can store orderable items and services. By default, the following functions are available here:
•Product Catalog (Product- and Service store): Users of the Self-Service Portal can order previously stored items in a web store. The administrator creates all offered items, e.g. hardware items, software, virtual services, or services. The order is then processed in the context of a ticket of the service request type "Order".
•Request Packages: In many cases the IT department, e.g., provides complete services, such as setting up the workstation for a new employee. These packages consist of a combination of hardware, software and services and can be standardized very well. In the Self-Service Portal, corresponding items can be combined into a product package and offered in the web store.
•Standard Requests: A number of predefined requests can be stored under standard requests. The administrator can manage these under "Ticket templates" and enable them for self-service. Each of these creates a new ticket of a defined type and further predefined information in the background. This is offered in the self-service like a kind of additional catalog.
